Shipping policy

Last updated date: [June 1st, 2025]
Thank you for choosing [UMGET]! This logistics and transportation policy provides detailed information regarding the terms and conditions of your order delivery, including shipping destination, delivery time, shipping cost, tracking information, and relevant policies. Placing an order on our website indicates your acceptance and agreement to the following regulations. 

Why Shop With Us for Shipping?
📦 Local Warehouses: Stocked in US-based centers to cut delivery time
🛎️ Tracking for Every Order: No more "where’s my package?" stress
⚡ Fast Replacement for Lost Items: We take responsibility if your order is lost in transit

Destination of shipment 
We currently offer delivery services to the following regions: the United States, Canada, the United Kingdom, the European Union (Germany, France, Italy, Spain, etc.), Australia, New Zealand, Japan, and South Korea. If your country/region is not listed, please contact our customer service team via [customer service email service@umget.com] for further assistance. We reserve the right to update the list of delivery destinations at any time without prior notice.
2. Delivery Methods and Delivery Time
We collaborate with reputable logistics partners (such as DHL, FedEx, UPS, USPS, Royal Mail, Spanish Post) to ensure reliable and efficient delivery. At checkout, the available delivery methods and estimated delivery time for your order will be displayed, depending on your shipping address. Please note that the estimated delivery time is for reference only and does not include order processing time.
- Order processing time: All orders will be processed within 1 to 3 working days (excluding weekends and public holidays) after payment confirmation. During peak seasons (such as Black Friday, Christmas, New Year), the processing time may extend to 3 to 5 working days. If there is a delay in order processing, we will notify you by email.
- Standard Delivery: Estimated delivery time: 7 - 15 working days (specific time varies depending on the destination). This method is cost-effective and suitable for non-urgent orders.
- Express Delivery: Estimated delivery time: 3 - 7 working days (specific time varies depending on the destination). This method offers faster delivery service and includes priority handling services. Express delivery requires an additional fee.
Please note that unforeseen circumstances (such as customs delays, natural disasters, public health emergencies, transportation disruptions) may cause delivery delays. We will do our best to coordinate with logistics partners to resolve such issues, but we will not be responsible for any delays caused by factors beyond our reasonable control.
3. Shipping Fees 
The shipping cost is calculated based on the weight, volume, delivery location and the chosen transportation method of your order. During the checkout process, the system will automatically calculate and display the exact shipping cost. You can view this information before confirming the payment.
Free delivery policy: For orders that meet the following conditions, we offer free standard delivery service: [For example, orders with a total amount of $50 or more (after discount) sent to the United States; orders with a total amount of €60 or more (after discount) sent to the European Union]. Free delivery is not applicable to express services or remote areas (delivery to remote areas will incur additional charges, which will be clearly listed during checkout).
4. Order Tracking 
Once your order is dispatched, we will send you a shipping confirmation email to the registered email address you provided. This email will contain a unique tracking number and a link for tracking your order. You can also check the status of your order by logging into your personal account on our website and navigating to the "My Orders" section.
If you do not receive the shipping confirmation email within 5 working days after confirming the payment, or encounter any issues while checking your order, please contact our customer service team immediately. 
6. Delivery Address Requirements
Please ensure that your delivery address is accurate and complete, including all necessary information (such as street address, house number, city, state/province, postal code, country, and contact phone number). If there is any delay in delivery or loss of goods due to incorrect or incomplete address information, we will not be held responsible.
If you need to modify your delivery address after placing the order, please contact our customer service team within 24 hours. Once the order is processed or shipped, we cannot guarantee that the address modification will be successfully completed.
7. Missing or Damaged Goods
If you do not receive your order within the expected delivery time or if there is a problem with the packaging, please contact our customer service.